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If you run into a problem or have a question, Support in the sidebar is the fastest way to reach the Poodle AI team without leaving the app.

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Live chat

Select Support to open a live chat with the Poodle AI team. This is the quickest way to get help during a live session or while you’re working through something.

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Email a ticket

If live chat isn’t available, use the support form on the same page to send a ticket by email — include as much detail as you can (what you were doing, what you expected, what happened instead) so the team can help faster.
If your issue is about a specific practice session, note the scenario and roughly when it happened — it helps the team find it quickly.