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Poodle AI handles sensitive sales conversation data — recordings, transcripts, and, for organizations that opt in, CRM activity data. This Trust Center documents the technical and organizational measures built into the product to protect that data, as part of our ongoing path toward SOC 2 Type II compliance.
This page describes controls that exist in the product today. For our current SOC 2 report, security whitepaper, or a signed DPA, contact your Poodle AI account team.

Security Practices

Authentication, encryption, infrastructure, and audit logging.

Data Privacy & Your Rights

Consent controls and how to exercise your data rights.

CRM Data Handling

How connected CRM data is secured, logged, and deleted.

Sub-processors

Third-party vendors that process data on our behalf.

Availability & Incident Response

How Poodle AI approaches uptime, resilience, and security incidents.